Return Policy

Suncast Outlet Pricing, Ordering and Returns

By placing an order on this Website, you indicate that you have read and agree to the following Returns Policy and to Suncast’s Website Terms and Conditions. In addition, the following describes other policies and procedures that apply to your orders for Suncast Outlet merchandise.

Quantities and Prices May Change.  Prices and quantities for merchandise on this Website are subject to change without notice. Any changes in prices or quantity will be effective immediately and reflected on this Website, so you should refresh your browser to make sure you are viewing the most current version of our website.  You should also confirm the quantity and price of each item in your Shopping Cart prior to placing your order.  Sales of Outlet merchandise are subject to availability of such merchandise. 

Outlet Sales are Final.  Merchandise available through the Suncast Outlet does not represent all merchandise manufactured or distributed by Suncast, and most of the merchandise is available at a discount.  Any such discounts or other promotional pricing is only available for Outlet purchases, and do not apply to any in-store sales.  Therefore, all Outlet sales are final. 

Changes/Cancellations of Orders.  We try to fill and ship orders for Suncast Outlet merchandise as quickly as possible (usually within 24 hours).  As a result, it is difficult for us to modify or cancel an order once you place it.  If you have placed an order and you need to modify or cancel it, we will do our best to accommodate your request.  Unfortunately, calling us or sending us a notice that your order needs to be changed or cancelled does not guarantee that we will be able to honor your request, as the order may have already been processed.  If you need to cancel or change an order, please call us as soon as possible with the details of the order, and we can then confirm if we are able to cancel or modify your order. If we are not able to modify or cancel your order, you can refuse the package at time of delivery, but you will still be responsible for all shipping charges for that merchandise. 

Please should ensure, prior to placing your order, that your Shopping Cart order (and prices) has been carefully checked for accuracy.  If you find an error in your shipping information, please call us as soon as possible to get this information corrected.

Returns of Defective Merchandise.  Merchandise cannot be returned without following all of the procedures set forth below.  Defective merchandise can only be returned in exchange for the exact same merchandise or, at Suncast’s sole discretion, the purchase price can be refunded to the original method of payment you used for the purchase.  Suncast will not accept returns of merchandise based on damage or shortage claims that are not noted by the delivery service and reflected on the bill of lading (or otherwise reflected in a damage report) created at the time of delivery. 

The risk of loss for the defective merchandise being returned to Suncast shall be with you at all times during the shipment of such merchandise.  Title to the merchandise being returned will remain with you at all times and transfer from you to Suncast, only upon receipt of the merchandise by Suncast.  For merchandise that we verify to be defective, Suncast will reimburse you for your original shipping expenses, provided that your defective merchandise is shipped via ground shipment only.

Defective merchandise must be returned to Suncast in original packaging and in good condition.  If you follow the procedures described below, upon the return of merchandise which Suncast finds to be defective, Suncast will, at no cost to you, ship a replacement.  However, Suncast cannot refund the shipping cost of returned items.  Suncast may, in its sole discretion, issue you a refund in lieu of replacing defective merchandise in which case Suncast will refund your purchase price, less the original shipping cost, [less a 15% restocking fee].  Please contact us at 800-444-3310 to discuss any questions you have regarding defective merchandise.

If your return of defective merchandise fails to meet the applicable criteria listed below, the merchandise will be returned to you at your cost.  All requests for return of defective merchandise must include the following at the time of return:

  • Signed Merchandise Return Request (“MRR”)
  • Original shipping packaging (original box, packing materials, etc.)
  • Original packing slip and UPC barcode
  • The returned defective merchandise must be complete and include all parts (screws, individual parts for assembly, tools provided, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)

Please write the MRR number on the address label used to return the defective merchandise to Suncast.  The MRR number must not be written on the original manufacturer’s packaging or box.

You must notify Suncast of your desire to return defective merchandise within three (3) days of receipt of such merchandise, and you must return the defective merchandise to Suncast within two (2) weeks of your original receipt of such merchandise.  Once your return request is processed, and is verified to meet the basic criteria above and to be defective, your replacement merchandise will be sent to you in a reasonable period of time, depending on replacement merchandise availability.

SUNCAST DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.  Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you.